By the end of the Course the Attendees should be able to: • Understand operational risk and its causes. • Describe the key characteristics and the impact of operational risk on capital markets operations. • Define and apply effective methods for managing operational risk in capital markets operations. • Create and operate an incident database to manage historical data related to operational risk. • Manage operational risks by using quantitative and qualitative techniques that are accessible through capital markets operations. • Define and apply market standards for managing operational risk